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n You may expect full, informative answers to any questions
concerning your therapist’s or consultant’s accreditation,
mediation or qualifications.

n Your personal safety must always be a primary responsibility for
your therapist.

n Your financial, emotional and physical well-being must be the
primary concern for your consultant, mentor or advisor.

n Other than in circumstances of habitual criminal acts by you or
the creation of situations that might endanger your therapist your
support and treatment is not conditional on your continued “good
behaviour”.

n You may expect to be taught therapeutic or business skills and to
be given appropriate help to enable you to practise them for best
effect.

n You have the right to reasonable physical comfort during all
sessions.

n You can expect that communications in time of urgent need, to
your therapist or consultant outside formal appointments, will
receive a timely response.

n You have a right to expect that your therapist, consultant or coach
will leave you more autonomous and self-reliant at the end of any
intervention.

n Where your chosen therapist, consultant or mentor is less than
fully qualified to deliver your needs it is their responsibility to help
you to find a qualified person or team with whom you feel
comfortable.

Don’t let the references to therapists disorient you. My consultants are
hard-bitten businesspeople. We are, however accredited to a number of
institutes including one that works in the field of psychology, both business
and therapeutic. Doing so reminds us all that we are working with human
beings and need to have their best interests at heart in everything that we
do if only because by understanding people we are able to do our best for
the business. Frequently mentoring work leads qualified consultants into
pathways that are, or are very close to, therapy. That is another reason
why it is essential that no consultant should ever accept an assignment for
which they are not fully qualified. Some things cannot and must not be
learned at the client’s expense.

For the sake of completeness I include a copy of our Code of Ethics,
which every consultant signs and by which each of us works under the
eagle eyes of our independent third-party assessors.

226 Key management questions