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What should I ask every candidate? 47
How do I get the most out of my hiring practices? 51
How should I approach job performance appraisal? 52
Can I motivate other people? 54
How do I delegate effectively? 57
Did someone say “dumbsizing”? 58

3 Getting people to work together 63
questions of collaboration and culture 64
67
Understand your teams 69
Shared values create and sustain successful teams 71
Values 73
Corporate culture 74
Winning teams 75
Competition and conflict within and beyond teams 77
Warring conflict
The watcher watched 81
82
4 “Leadership is what leaders DO!” 83
questions of business leadership 92
93
Introduction to leadership 94
The charismatic leader 107
Characteristics of the charismatic leader
The pragmatic leader 113
The instrument 114
A leadership game plan 116
118
5 Forget your problem – give me your solution 120
questions of finding and fixing business problems 120
121
Nothing is perfect 123
The three key problem-solving tools
Morphological analysis and reverse engineering
General questions that work in helping to solve problems
Involving others who may be closer to the problem
A question of creativity
Final analysis

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