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discovering	a	business	state	I	characterize	as	Content	Shock.
   Let’s	unpack	that	idea	a	little	because	it	represents	the	marketing	problem	at

hand:	 There	 is	 just	 too	 much	 content	 and	 too	 precious	 little	 time	 for	 people	 to
consume	it.	How	does	that	affect	your	business	strategy?

                      Content	Shock	rises

The	 content/social	 media/mobile	 revolution	 is	 entering	 a	 mature	 phase.	 The
factors	impacting	your	ability	to	cut	through	and	be	noticed—namely	the	amount
of	content	available	and	our	capacity	to	consume	it—are	in	transition.

   Of	course	the	volume	of	free	content	is	exploding	at	a	ridiculous	rate.	There
are	 many	 forecasts	 out	 there,	 but	 most	 center	 around	 a	 500	 percent	 estimated
increase	in	the	amount	of	information	on	the	web	between	2015	and	2020.	If	you
can	 imagine	 the	 vastness	 of	 the	 web	 today	 …	 well,	 pretty	 soon	 we’re	 going	 to
have	five	times	that!	And	some	think	that	number	is	low,	projecting	as	much	as	a
staggering	1,000	percent	increase	in	information	density	in	that	timeframe!

   Do	you	think	it	might	be	just	a	little	harder	to	stand	out	in	the	next	few	years?
   But	 wait.	 Won’t	 a	 lot	 of	 this	 information	 be	 coming	 from	 all	 of	 these
connected	 sensors	 you	 hear	 about—the	 Internet	 of	 Things,	 where	 the	 roads	 are
talking	 to	 the	 trucks	 and	 the	 trucks	 are	 tuned	 to	 your	 refrigerator	 so	 the	 store
knows	you	need	more	beer?	Or	something	like	that.
   No.	 Experts	 believe	 about	 75	 percent	 of	 the	 information	 increase	 will	 come
from	 brands	 and	 individuals.	 All	 those	 selfies	 and	 cat	 pictures	 have	 to	 go
somewhere,	 right?	 And	 they	 all	 compete	 for	 attention.	 Nearly	 every	 person	 on
earth	is	becoming	his	or	her	own	personal	broadcast	channel.	This	is	a	wonderful
thing	 for	 consumers	 but	 one	 daunting	 wall	 of	 noise	 to	 cut	 through	 for	 a	 brand
message.

The	consumption	side

Here’s	the	good	news:	Every	time	there	has	been	a	technological	breakthrough,
the	amount	of	content	people	consume	gets	a	lift.

   For	 centuries,	 all	 we	 had	 was	 newspapers	 and	 printed	 books.	 Then	 radio
came	 along	 around	 1920	 and	 the	 time	 spent	 consuming	 content	 every	 day
doubled	from	about	two	hours	to	four	hours.	Television,	the	Internet,	and	digital
gaming	 all	 captured	 more	 attention,	 at	 the	 expense	 of	 outdoor	 and	 family
activities.	By	2011	Americans	were	consuming	more	than	eight	hours	of	content
per	day,	according	to	Nielsen	and	other	sources.1
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