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plastic	 manufactured	 thing.	 It	 really	 is	 kind	 of	 cool	 and	 organic	 and	 crowd-
sourced.	 That	 moves	 content	 but	 I’m	 also	 really	 amazed	 at	 how	 it	 strengthens
connections	with	the	people	I	get	to	meet.	That	has	been	instrumental	in	building
my	audience.

   	

“Don’t	take	the	party	line.”

–	 Dorie	 Clark,	 columnist	 for	 Forbes	 and	 Harvard

Business	 Review	 and	 author	 of	 Reinventing	 You	 and

Stand	Out

As	 a	 former	 journalist,	 I	 try	 to	 provide	 readers	 with	 “news”—though	 instead	 of
the	political	reporting	I	did	in	the	past,	it’s	more	in	the	“news	you	can	use”	vein.
I	 want	 to	 make	 sure	 each	 piece	 of	 content	 has	 interesting	 takeaways	 and	 that
people	feel	like	they’ve	learned	something	from	it.	I	also	try	to	focus	on	what	I
find	genuinely	interesting.

   In	everything	I	write,	I	try	to	find	the	part	that’s	most	fascinating	and	unique,
and	that’s	often	not	the	party	line,	but	instead	the	mistakes	and	the	aftermath	and
how	 we	 grow	 from	 them.	 That’s	 the	 case	 with	 my	 writing,	 too,	 and	 I	 try	 to
mention	 setbacks	 that	 I’ve	 experienced,	 like	 getting	 turned	 down	 for	 some
fellowships,	 or	 even	 how	 I	 got	 started	 on	 my	 book	 because	 I	 was	 laid	 off	 and
needed	to	reinvent	myself	professionally.	This	honesty	builds	trust	and	audience
bonds.

   	

“Connect	the	community.”

–	Gini	Dietrich,	CEO	of	Arment	Dietrich14

The	community	magic	doesn’t	happen	when	you	begin	to	get	comments	on	your
content.	 It	 happens	 when	 those	 people	 begin	 talking	 to	 each	 other.	 This	 isn’t
something	 that	 can	 be	 created	 or	 forced.	 It	 happens	 organically.	 But	 there	 are
things	you	can	do	to	help	the	community	grow	and	encourage	members	to	begin
building	relationships	with	one	another.

   If	 you	 spend	 some	 time	 online	 talking	 to	 the	 people	 who	 can	 influence
purchase	 decisions,	 you	 can	 provide	 the	 foundation	 for	 your	 community.	 And,
when	you	do	it	this	way,	it	becomes	much	more	than	engagement.

   You	build	a	virtual	sales	force	that	isn’t	on	your	payroll.
   You	build	goodwill.
   You	 build	 trust	 among	 a	 group	 of	 people	 who	 will	 go	 to	 bat	 for	 you	 in	 a
crisis.
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