Page 6 - FVM01-01-200828-Mainframe Services_Neat

Mainframe solutions scope

Architecture Group System Quality Assurance Subject Matter Experts Client Focus Team

• Standards and best • Support internal & • Level 3 Oncall • SPOC services

practices external audits Support • Change Management

• POCs • Audit LPARs and servers • Peer review high-risk • Incident / problem

• Processes and changes management

procedures • Recovery tests

• Hardware design & • Client-facing

planning
• Software Install /
• Technical PMO maintenance

• Database administration

• Primary & secundary

oncall