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Mainframe service model
LEVEL 3 LEVEL 2 LEVEL 1
Service Delivery Manager Online Data Bases BAU / Production Support
SLAs CICS DB2
Operations and monitoring for
KPIs MQSeries IMS
infrastructure and applications
Performance reports
- Incident management
Software Base Storage Program Products - Request management
- Change management
Operating Systems Storage Third Party
CICS Management Products
MQ Series
DB2
Comms Scheduling
Infrastructure TCP/IP
Scheduling
Hardware VTAM
Storage Management
Projects AS/400
Migrations AS/400
Maintenances
