Page 8 - FVM01-01-200828-Mainframe Services_Neat

L3 TECH SUPPORT

Experienced resources assigned to Infrastructure

Management, projects leading, mainframe resources

optimizations, performance analysis and reporting KPIs

and SLAs in Mainframe environments.

L3 TECH SUPPORT MAINFRAME ACTIVITIES

End of month reports

a. Infrastructure and Performance tracking informs

(CPU, Memory, Storage, Response Times for

Applications and critical Transactions)

b. Project status and progress

c. Operating System and Software Base

maintenance and upgrade

d. Maintenance and migration to Third party

products, CICS, DB2, MQ, IMS, VTAM

e. Processes improvement

f. MIPs reduction and optimization, improving

actions, optimizing functions, maintenance and

upgrades.