Page 19 - IAV Digital Magazine #523

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AmazonRefusedToRefund $7,000After ShippingAn Empty Box Instead of a Sony a1
By Andy Day
A couple in Colorado was left shocked after Amazon delivered an empty box instead of the Sony a1 worth $7,000 that they ordered — and then refused to give them a refund.
As reported
by PetaPixel and T he Denver Channel, Bill and Kelly Chiles ordered the Sony a1 back in mid- March and waited patiently for it to arrive. Upon deliv- ery, they opened their package and were confused to
find two boxes for the Sony a1, both of which were empty.
Upon contacting Amazon, the com- pany insisted that the product had been delivered and refused to offer a refund. This was despite the fact that when boxed the Sony a1 weighs 3.22 lb (1.46 kg), and the Chiles’ package was listed by UPS as weighing only 2 lb (900 g).
The Chiles filed a credit card dispute and made a crime report, and after The Denver
Channel made its own inquiries and the Chiles tried emailing Amazon owner Jeff Bezos directly, Amazon relented and said that the $7,000 will be refunded once the credit card dis- pute had been resolved.
Given the risks associated with buying online, some customers are resorting to filming the process of unboxing expen- sive gear in order to create proof in the event that an order has not been correctly fulfilled.
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