Page 357 - @Annual Report_PLN Batam__2019_Lowress_Neat

Indikator Kinerja Satuan Bobot Target 2019 Realisasi Pencapaian Nilai Performance Highlights Ikhtisar Kinerja
No
Performance Indicator Unit Value 2019 Target Realization Achievement Score
I Fokus Pelanggan|Customer Focus 18 18,00
1.1 System Average Interuption Menit / Plg 6 427,00 418,73 101,94% 6,00
Duration Index (SAIDI) Minutes/customers
- Lama (durasi) Pelanggan Padam
(menit)
- Jumlah Pelanggan
1.2 System Average Interuption Kali / Plg 6 9,74 9,29 104,66% 6,00 Report to Shareholder and Stakeholder
Frequency Index (SAIFI) Times/Customers
1.3 Indeks Kepuasan Pelanggan Indeks 6 89,82 100,00 111,33% 6,00
Customer Satisfaction Index Index Laporan Kepada Pemegang Saham & Pemangku Kepentingan
II Efektifitas Produk dan Proses 30 28,49
Products and Processes Effectivity
2.1 Jumlah Penjualan kWh TUL 309 TWh 12 2.236 2.460 110,03% 12,00
kWh TUL 309 Total Sales
2.2 Tara Kalor Netto kcal/kwh 6 2.417 2.091,47 113,47% 6,00
2.3 Equivalent Availability Factor (EAF) % 6 90,50 67,84 74,96% 4,49
2.4 Susut Jaringan % 6 4,58 3,78 117,57% 6,00
Network Shrinkage
III Fokus Tenaga Kerja 6 5,79 Company Profile
Manforce Focus Profil Perusahaan
3.1 Human Capital Readiness (HCR) Level 3 3,90 3,68 94,35% 2,83
3.2 Organizational Capital Readiness Level 3 3,90 3,85 98,71% 2,96
(OCR)
IV Keuangan dan Pasa 40 38,86
Finance and Market Business Support Review
4.1 Biaya Pokok Penyediaan (BPP) Non Rp/kWh 10 1.438 1.404 102,36% 10,00 Tinjauan Pendukung Bisnis
MPP
Supply Prime Cost(BPP) Non MPP
4.2 Persentase Pendapatan Penjualan % 6 100,00 108,45% 108,45% 6,00
Tenaga Listrik TUL 309
Percentage of Electricity Sales
Revenue for TUL 309
4.3 Earning Before Interset Tax % 5 42,15 35,52 84,27% 4,21
Depreciation and Amortization
(EBITDA) Margin Management Discussion & Analysis Analisa & Pembahasan Manajemen
4.4 Pencapaian Investasi (Rp) RpMilyar 5 593,73 552,73 93,09% 4,65
Investment Achievement RpBilllion
4.5 Sinergi Dengan Anak Perusahaan lain RpMilyar 5 131,61 132,24 100,48% 5,00
Synergy with other Subsidiary RpBillion
4.6 Penekanan Piutang
Receivable Suppression
a. Collection of Period (COP) Hari 6 29,50 28,99 101,73% 6,00

b. Tunggakan | Arrears Rp 3 0,14 0,06 157,14% 3,00 Good Corporate Governance Tata Kelola Perusahaan
V Kepemimpinan, Tata Kelola 6 6,00
dan Tanggung Jawab
Kemasyarakatan
Leadership, Governance and
Responsibility Society
5.1 Penerapan Good Corporate Skor 3 92,00 92,21 100,23% 3,00
Governance (GCG Score
GCG Implementation Risk Management Manajemen Risiko
5.2 Penyelesaian Temuan Auditor % 3 100,00 100,00 100,00% 3,00
Auditor Team findings
5.3 Kepatuhan pada K3LH (Kesehatan, Max -
Keselamatan Kerja & Lingkungan 10
Hidup)
Compliance with K3LH (Health,
Work Safety & the Environment)
TOTAL 100 97,14 Corporate Social Responsibility
NILAI PROPORSIONAL 100 97,14 Tanggung Jawab Sosial Perusahaan

PT Pelayanan Listrik Nasional Batam 356 Laporan Tahunan | 2019 | Annual Report