Page 7 - Desert Oracle April 2019

Wheelchair damage data from February 2019 ATCR.

Despite being given more than a year to prepare for the reporting of this data, American Airlines and Southwest

Airlines failed to track the total number of wheelchairs and scooters enplaned. The following footnotes were
included in the ATCR:

**Southwest informed the Department that for December 2018, it reported mishandlings of all power-
assisted and manual wheelchairs and scooters; however, Southwest stated that its enplaned wheelchairs
and scooters number did not include any manual wheelchairs enplaned by the carrier. Southwest has
disclosed to the Department that it will have the ability to reliably capture manual wheelchairs enplaned
on or after January 15, 2019, in its enplaned wheelchairs and scooters number submitted to the

Department.

***American informed the Department that for December 2018, it reported mishandlings of all power-

assisted and manual wheelchairs and scooters; however, American stated that its process for determining
the enplanement number of wheelchairs and scooters may not have consistently accounted for all
wheelchairs and scooters enplaned. American has also stated that this process may have impacted

American’s wholly- owned subsidiary Envoy and American’s other branded code share carriers
ExpressJet and SkyWest. American has indicated to the Department that it is enhancing its process to
reliably capture all reportable enplaned wheelchairs and scooters, which may take a few months.