Page 23 - CUSTOMER IS ALWAYS RIGHT WHOLE DOCUMENT
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Closing the conversation
When you finish your telephone conversation there are some
appropriate and courteous statements that should be made.
You should…
1. Thank the caller.
2. Let the caller know you appreciate his/her business.
3. Provide assurance that any promises will be fulfilled.
4. Leave the caller with a positive feeling
Some courteous closing statements…
1. “Thank you for calling. We appreciate your business”
2. “Thanks for your order”
3. “Please call us anytime”
4. “We are at your service”
5. “Goodbye and thank you for calling”
Let the caller hang up first: This is simple courtesy, it gives the caller a
final chance to add something.
