Page 46 - KRA Annual Report 2020
P. 46
KRA ANNUAL REPORT Key
2020 Highlight
QUALITY PERFORMANCE
In FY2020, KRA recorded better achievement of warranty claim amount compared to previous year.
Achievement of claim amount was 0,45% (maximum claim amount target : 0,45%). These claims were mainly
caused by misassembling, mistaken inspection, and part durability.
KRA has set up several activities to response those claims by conducting coordination with related PIC in the
company, customer, and KLTD as well.
To maintain customer trust, the company conducted response-time monitoring and ensured that warranty
claim process will be completed within 30 days.
QUALITY PERFORMANCE (IN AMOUNT)
QUALITY PERFORMANCE (IN QUANTITY)
Page [ 45 ]
| Readiness and Resilience | Annual Report 2020 | Komatsu Remanufacturing Asia |
