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DAFTAR ISI
KATA PENGANTAR ........................................................................................................................... i
DAFTAR ISI ........................................................................................................................................ ii
E-MODUL RECEPTION ..................................................................................................................... 1
BAB I PENDAHULUAN .................................................................................................................... 1
A. Deskripsi ................................................................................................................................... 1
B. Prasyarat ................................................................................................................................... 1
C. Petunjuk Penggunaan Modul .................................................................................................... 1
D. Tujuan Akhir ............................................................................................................................. 2
BAB II PEMBELAJARAN .................................................................................................................. 3
A. Memproses Registrasi Tamu ..................................................................................................... 3
B. Memproses Check-In ................................................................................................................ 4
C. Periode In-House .................................................................................................................... 19
D. Memproses Check-Out ........................................................................................................... 21
BAB III EVALUASI .......................................................................................................................... 32
A. Test Tertulis ............................................................................................................................ 32
B. Test Praktik ............................................................................................................................. 34
BAB IV EVALUASI .......................................................................................................................... 37
DAFTAR PUSTAKA ......................................................................................................................... 38
E-MODUL TELEPON OPERATOR .................................................................................................. 39
BAB I PENDAHULUAN .................................................................................................................. 39
A. Deskripsi ................................................................................................................................. 39
B. Prasyarat ................................................................................................................................. 39
C. Petunjuk Penggunaan Modul .................................................................................................. 39
D. Tujuan Akhir ........................................................................................................................... 40
E. Kompetensi ............................................................................................................................. 42
3.1. Menjelaskan seksi operator telepon ................................................................................. 43
3.2 Mendeskripsikan layanan operator telepon .......................................................................... 44
3.3. Menjelaskan etika berkomunikasi melalui telepon ............................................................... 45
Menyimpulkan hasil temuan tata cara menjawab panggilan telepon .................................. 47
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