Page 5 - CAS Appreciation

“Make sure you hang on to the excellent support
“Idalicio is always on time, engineers currently on staff, my tech support rep -

professional and

knowledgeable. We Mark Buehler did an outstanding job working

appreciated the fact that he through the different parameters in narrowing down
the scope of the glitch so that I could drill down and
followed safety guidelines find the resolution on my end much more quickly -

during this time of

pandemic…We thank you for the ability to work with and collaborate with the end

continuing to send Idalicio. His user is key to not just technical resolution, but it help
reinforces a sense of trust between vendor and
long-term service is a testament customer. Technical reps are the tip of the spear

to the stability of your company. when an issue arrives, and their performance is

The OMNIC software is also what leaves a lasting impression with the customer

outstanding! We love it.”
as to the competence of the overall organization.”