Page 2 - SLGResourceGuideV2
P. 2
Our Philosophy.
We partner with our clients and guide them through the A.I.M. process with every
engagement.
ASSESS. First, there needs to be measures with which to evaluate your performance.
These measures can take the form of surveys, mystery shopping and other key quality
tools available within your organization (i.e. data from your E.H.R., phone system, patient
portal, etc.). Our years of experience measuring patient sentiment and operational data
has given us the ability to analyze data from multiple sources. We will provide a clear
understanding of where your organization can achieve the greatest level of improvement
in key outcomes such as quality, overall satisfaction and willingness to recommend.
We call this the assessment phase of the program.
IMPROVE. Once improvement efforts are uncovered, an action plan needs to be created.
We have numerous tools designed to help clinicians, managers and staff work together to
develop effective strategies to improve scores. These tools can be in the form of sharing
proven tips and techniques based on your data analysis, workshops for clinicians,
managers and staff and one-on-one coaching for clinicians. Our wide-range of tools and
resources allows us to develop solutions customized for you to meet your organizations
specific needs and challenges.
We call this the improvement phase of the program.
MANAGE. The final component is insuring that the effort and resources invested in your
improvement program are not wasted because they are not sustained. Research shows
that employees are less motivated by what an organization says and more focused on
what their direct manager is managing for. True success is achieved when organizations
can empower their management team to manage for change. After many years of working
with healthcare organizations we have uncovered that change is best achieved when
improvement efforts include all members of the team, from senior leadership to front-line
staff. We provide your management team the tools they need to implement a continuous
improvement program that will stand the test of time. These resources include manager
workshops and toolkits that include multiple activities.
We call this the management phase of the program.
We invite you to partner with us to create a better care experience with A.I.M.
Contact Us
