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Surveys

Patient Survey Program

SullivanLuallin Group conducts a reliable turn-key survey process on your timetable, at
an affordable price. You can use our nationally known standard survey form – adopted
by the Medical Group Management Association (MGMA), or we'll help you customize
the survey form to suit your needs.

We offer a range of distribution methodologies – including online, mail, and point-of-
service options – tailored to maximize survey response while minimizing the burden
on your administrative staff.

Key features of our patient survey programs include:

 Survey questions customized to your specific needs
 Distribution via USPS mail, in office (point of service) or web

 Real-time monitoring online
 Cross-tab comparisons by cohort (site/location, practice, specialty, etc.)

 Benchmarking by geographic region
 Benchmarking by 53 medical specialties (SullivanLuallinGroup Survey Program and CG-CAHPS)
 Easy-to-read reports

 Special reports for data analysis and action planning
 Presentation of findings with our Service Quality consultants

For more information about the CG-CAHPS (Clinician Group Consumer Assessment of
Healthcare Providers and Systems) survey, click here.

For more information about the HCAHPS (Hospital Consumer Assessment of Healthcare
Providers and Systems) survey, click here.