Page 8 - SLGResourceGuideV2

Staff Workshops

“Patient Access and Flow”

Program Workshop – 2 hours
This is an interactive workshop that allows opportunities for staff members to practice new skills.

A well run clinician practice relies on a high-performing front office team. This team
must have the the skills to ensure patients have access to care when they need it and
the ability to facilitate effective patient flow. Efficient processes uncover hidden

capacity, minimize unnecessary waiting and create a better patient care experience. This
workshop is designed to embrace the challenges the front office encounters and offers
concrete tools to improve access and flow.

Participants of this workshop will walk away with the following outcomes:
 Understand the role the front office staff in the overall success
of the practice

 Learn ways to measure and manage critical processes to
improve access and flow

 Empower front office staff to be active participants in the
change management process
 Provide tools for staff and managers to evaluate processes and

make lasting changes

A valuable toolkit is provided to ensure long term success. Toolkit includes:

 Individual Action Plans
 Benchmarks for Employee Performance

 Checklists and Tracking Forms
 Appointment Analysis