Page 23 - 2025 ITS Face to Face Catalogue

CUSTOMER SERVICE

AND RETAIL

RETAIL READY CUSTOMER ADVANCED CUSTOMER
- LEVEL 3 SERVICE KICKSTARTER SERVICE

Level: 3 Duration 2 days Level: 2 Duration 2 days Level: 3 Duration 2 days

Credits: 12 Cost $305 Credits: 11 Cost $305 Credits: 12 Cost $305

Enhance your career in retail with our This course is perfect for those that This training is most suited for those
“Retail Ready- Level 3” course! This enjoy interactive and hands-on that previously have had a taster
program provides you with crucial learning. Grasp the skill of interacting of working in a customer service
skills to detect and reduce staff and selling to a diverse audience while environment. Learn the skills and FACE TO FACE
theft and fraud, ensuring a secure working in a team. qualities needed to become a
retail environment. You’ll gain a confident customer service superstar.
comprehensive understanding of the This all takes place at our simulated
legal definitions and consequences workplace environment Seaside Have you already worked in a retail
associated with theft and fraud, Sally’s, where you will be working or hospo environment? Great! This
empowering you to make informed as a team to look after the tourists course is perfect for you! Learn
decisions. from the cruise ship. Learn how to the skills and qualities needed to
interact with and appreciate all people become a confident customer service
Additionally, you’ll learn effective who are different from you. NZ is a superstar!
communication techniques to melting pot of diverse people - we
interact seamlessly with colleagues, are all different and unique! You will Understand the importance of
managers, and customers, fostering a gain an understanding that these product knowledge including
collaborative atmosphere that boosts skills and traits can be beneficial in features and benefits and how to
service delivery. Equip yourself with the workplace, and at the same time accommodate different behaviours
the knowledge and skills needed to boosting two of the great outcomes and requirements in the workplace.
thrive in today’s competitive retail this course offers.
landscape. Join us and become a vital
asset to any retail team! NZQA unit 11818 v7 | 4 credits
NZQA unit 377 v9 | 2 credits Demonstrate and apply product
Demonstrate knowledge of diversity in or service knowledge in a service
NZQA unit 24999 v3 | 4 credits workplaces delivery workplace
Explain practices to detect and
reduce staff theft and fraud in a retail NZQA unit 9677 v11 | 3 credits NZQA unit 11831 v8 | 6 credits
or distribution environment Communicate in a team or group Apply skills and qualities of a
which has an objective salesperson in a retail or
NZQA unit 24996 v3 | 3 credits distribution environment
Explain the legal definitions and NZQA unit 28145 v2 | 2 credits
consequences of theft and fraud in a Interact with customers in a service NZQA unit 376 v9 | 2 credits
retail or distribution environment delivery context Employ customer service techniques
to accommodate customer
NZQA unit 27928 v2 | 5 credits NZQA unit 24871 v5 | 2 credits behavioural styles in a workplace
Interact with other staff, managers Complete complex forms
and customers to provide service
delivery outcomes NZQA unit 57 v10 | 2 credits
Provide customer service

CUSTOMER SERVICE AND RETAIL 23
All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.