Page 27 - 2025 ITS Face to Face Catalogue

HOSPITALITY

CAFÉ COUNTER SUCCESS IN
SERVICE CAFE SERVICE

Level: 2 Duration 2 days Level: 3 Duration 2 days

Credits: 13 Cost $330 Credits: 10 Cost $330

The Hospitality Industry is an exciting Unlock your potential in the hospitality
and rewarding industry to work in. industry with our “Success in Café
This course is ideal for anyone who Service” course! Designed for aspiring
wants to dip their toes in the water of café professionals, this course equips FACE TO FACE
hospitality or are just starting out in you with essential skills to deliver
this bustling industry. exceptional café service in any
hospitality setting.
Get a real taste of what hospo is
like and feel ready & prepared for You’ll learn how to create welcoming
work in the industry. Employers environments, engage customers
are always looking for people that effectively, and provide outstanding
have already completed their basic service that keeps them coming back.
industry training. Learn about the safe Additionally, you’ll discover techniques
food practices essential for all food for maximizing sales and identifying
handlers, required under the Food Act unique opportunities to enhance
2014. Taking orders, preparing counter customer experiences. Join us to
food and beverages and serving elevate your service skills and pave
customers are all part of this exciting the way for a successful career in café
package! hospitality! Your journey to becoming
a standout service professional starts
here.
NZQA unit 14440 v8 | 2 credits
Prepare and clear areas for counter NZQA unit 14441 v7 | 5 credits
food service for a commercial Provide café service in a hospitality
hospitality establishment establishment
NZQA unit 28145 v2 | 2 credits NZQA unit 21853 v6 | 5 credits
Interact with customers in a service Provide hospitality sales and service
delivery context
opportunities to customers
NZQA unit 14425 v8 | 5 credits
Prepare and serve hot and cold non
alcoholic drinks for a commercial
hospitality environment

NZQA unit 167 v9 | 4 credits
Practice food safety methods in a
food business under supervision

HOSPITALITY 27
All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.