Page 31 - 2025 ITS Face to Face Catalogue

HOSPITALITY

HIGH TEA MICRO-CREDENTIAL -
HOSPITALITY AND CUSTOMER SERVICE

Level: 2 Duration 2 days Level: 2
EXCELLENT FOR OUR
Credits: 10 Cost $330 Credits: 17 Cost $POA “3-STEP DELIVERY”
METHOD – ASK US HOW!
There is more to life than just COFFEE!
Learn ways to prepare and serve - Programme #: 127743
tea with flair, as well as providing
excellent table service. The aim of this micro-credential is to provide learners with the skills to work in
hospitality, retail or travel and tourism. Learners will develop skills in communication, FACE TO FACE
sales and customer service, and gain knowledge of essential safe work practices
Add a touch of class with a practical
hands-on High Tea. Learn to prepare, and food and safety requirements.
present and perfect a High Tea
with all the trimmings. Prepare This micro-credential targets learners currently in high school (Gateway
sandwiches and provide table service, programme), unemployed, youth/rangatahi (16-19 years), those graduating from
while also giving a great customer Hospitality and Customer Service micro-credential, those wishing to change career
experience. This 2-day course is very or re-enter the workforce, or those with disabilities who want to prepare themselves
interactive, and it will not only teach for entering the workforce.
you to make a good cup of tea, it will
help you become a more confident Graduates of this micro-credential will be able to:
communicator. • Maintain a safe and secure environment for people in the hospitality and retail
industry.
• Work safely with food items.
• Communicate effectively.
NZQA unit 22428 v7 | 2 credits
Prepare and serve tea • Interact with customers and respond to enquiries about products and services.
• Apply legislation within a retail environment.
NZQA unit 14436 v8 | 4 credits
Provide table service for a commercial
hospitality establishment NZQA unit 14466 v7 | 2 credits
Demonstrate knowledge of maintaining a safe and secure environment for people
NZQA unit 13281 v7 | 2 credits in the hospitality industry
Prepare and present basic
sandwiches for service NZQA unit 14469 v7 | 2 credits
Provide customers with information about an establishment in the hospitality
NZQA unit 57 v10 | 2 credits industry
Provide customer service
NZQA unit 28145 v2 | 2 credits
Interact with customers in a service delivery context
NZQA unit 11968 v10 | 4 credits
Demonstrate and apply knowledge of legislation applicable to sale of goods and
services

NZQA unit 20666 v7 | 2 credits
Demonstrate basic knowledge of contamination hazards and control methods
used in a food business

NZQA unit 28301 v4 | 5 credits
Demonstrate knowledge of products and product information in a retail
environment

HOSPITALITY 31
All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.