Page 35 - 2025 ITS Face to Face Catalogue

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COURSES

ITS G.R.E.A.T
SERVICE

Level: 2 Duration 2 days

Credits: 6 Cost $440

How we greet and treat our customers
is the difference between getting
served and having a GREAT customer
service experience!

Being part of the Customer Service FACE TO FACE
team is a very important role to
have – especially as we want all our
customers to have the experience
they deserve. Seaside Sally’s has a
diverse range of staff, and this can
sometimes lead to friction in the
workplace. The one thing you need to
remember – it can be an advantage
working with someone from a
different background!

Customer service is something that
we take pride in, so it’s important
that you look the part and have a
positive attitude. Working at Seaside
Sally’s can be a lot of fun, as you
get to work as part of a team to make
sure that the tourists enjoy their
experience and they leave with GREAT
memories.

Optional NZQA units available:

NZQA unit 377 v9 | 2 credits
Demonstrate knowledge of diversity in “ ORGANISER SAYS
workplaces

NZQA unit 28145 v2 | 2 credits The course content was very
Interact with customers in a service relevant. Not just in a customer
delivery context
service context but in a human
NZQA unit 57 v10 | 2 credits interaction way as well...”
Provide customer service

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All Face to Face group bookings are subject
to an agreed minimum & maximum number of learners.