Page 153 - English for Front Office

6. How can we ensure that the group leader or contact
person has all the necessary information and tools to assist
in the check-in process?
7. Should we offer a group-specific orientation or welcome
meeting to familiarize the group with the hotel and its
facilities?
8. What technology or software can be implemented to
facilitate the group check-in process, such as digital room
key distribution or mobile check-in?
9. What is the procedure for gathering feedback from the
group after their stay to ensure their experience met
expectations?

Task 7

Study the following conversation

Front Desk Good morning! Welcome to the Seaside
Manager Hotel. How can I assist you today?
Group Leader Hello, I'm Sarah Miller, and I'm here with
the ABC Corporation group. We have
several rooms reserved under our company
name.
Front Desk Welcome, Ms. Miller. It's a pleasure to
Manager have your group with us. Let me check
your reservation. (The FDM checks the
reservation.) Yes, I see the reservation for
the ABC Corporation group. You have
multiple rooms reserved. May I have your
contact information and a form of payment,
please?
Group Leader Here's my contact information, and we'll be
using our corporate credit card for payment.
(Hands over a business card.)
Front Desk Thank you, Ms. Miller. (The FDM
Manager processes the check-in and verifies the
corporate credit card.) Everything seems to
be in order. Just one moment, please.
[The FDM verifies the room assignments and provides room keys