Page 156 - English for Front Office

5 The speaker
offers help
with
appropriate
manner
6 The speaker
smiles
warmly and
sincerely
7 The speaker
uses
appropriate
eye contact
8 The speaker
uses
appropriate
posture
9 The speaker
greets the
guest warmly
10 The speaker
gives good
last
impression

REFLECTIVE TASK

Task 10

Write down your reflective account by using the following
template.