Page 161 - English for Front Office
P. 161

1.  How  do  we  handle  providing  directions  to  local
                               attractions  or  off-site  facilities  for  guests  looking  to
                               explore the surrounding area?
                           2.  What  types  of  visual  aids,  such  as  maps  or  interactive
                               screens,  can  be  made  available  to  enhance  guests'
                               navigation experience within the hotel?
                           3.  Are there any unique features or historical aspects of the
                               hotel  that  can  be  incorporated  into  the  directions  to
                               enhance the guest experience?
                           4.  How  can  we  create  a  guest-friendly  atmosphere  that
                               encourages  guests  to  feel  comfortable  asking  for
                               directions when needed?
                           5.  What  system  can  be  used  for  updating  and  maintaining
                               the  accuracy  of  directional  information  as  the  hotel
                               evolves or changes?


                        Task 6

                        Study the following conversation

                        Dialogue on Giving Directions

                        Guest         Could you tell me how to get to the Spa?
                        Staff         Take this passage-way and go down the steps on
                                      your  right.  At  the  bottom  of  the  steps  there  is  a
                                      wooden     bridge.  Go  over  the  bridge  and  turn
                                      right. Follow the path until you get to the Spa. It’s
                                      about 30 meters from the bridge.
                        Guest         How do I find the Teratai restaurant?
                        Staff         Just follow the pathway to the left of the reception
                                      desk in the Pecatu lobby. The walk-way will take
                                      you directly to the Teratai Restaurant.
                        Guest         Which way do I go to get to the beach?
                        Staff         From the Bell Desk in the Pecatu Lobby, turn left
                                      and follow the path on the right and go past the
                                      pond and up the steps. From there, walk straight
                                      across  the  beach  road,  the  beach  will  be  righ  in
                                      front of you.
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