Page 161 - English for Front Office

1. How do we handle providing directions to local
attractions or off-site facilities for guests looking to
explore the surrounding area?
2. What types of visual aids, such as maps or interactive
screens, can be made available to enhance guests'
navigation experience within the hotel?
3. Are there any unique features or historical aspects of the
hotel that can be incorporated into the directions to
enhance the guest experience?
4. How can we create a guest-friendly atmosphere that
encourages guests to feel comfortable asking for
directions when needed?
5. What system can be used for updating and maintaining
the accuracy of directional information as the hotel
evolves or changes?

Task 6

Study the following conversation

Dialogue on Giving Directions

Guest Could you tell me how to get to the Spa?
Staff Take this passage-way and go down the steps on
your right. At the bottom of the steps there is a
wooden bridge. Go over the bridge and turn
right. Follow the path until you get to the Spa. It’s
about 30 meters from the bridge.
Guest How do I find the Teratai restaurant?
Staff Just follow the pathway to the left of the reception
desk in the Pecatu lobby. The walk-way will take
you directly to the Teratai Restaurant.
Guest Which way do I go to get to the beach?
Staff From the Bell Desk in the Pecatu Lobby, turn left
and follow the path on the right and go past the
pond and up the steps. From there, walk straight
across the beach road, the beach will be righ in
front of you.