Page 160 - English for Front Office
P. 160
TEXT EXPLOITATION TASKS
Task 4
Work in pair (Student A and B). Explain your text to the other.
Task 5
Answer the following questions
(Student A).
1. Are there multilingual or accessible options available for
providing directions to a diverse range of guests,
including those with disabilities or limited language
proficiency?
2. What are the best practices for offering step-by-step
directions to specific facilities or amenities within the
hotel, like the spa, fitness center, or pool?
3. How can we make it easy for guests to locate emergency
exits, stairwells, and evacuation routes in case of
unforeseen situations?
4. What strategies can be implemented to help guests find
parking areas or valet services, particularly in properties
with extensive parking options?
5. What measures can be taken to ensure that guests can find
their rooms, including clear room numbering and floor
markings?
Student B
