Page 159 - English for Front Office

2. What methods can be used to assist guests in navigating
the hotel's layout, especially in larger or complex
properties?
3. Are there particular landmarks, visual cues, or distinctive
features within the hotel that can be used as reference
points when giving directions?
4. How can staff be trained to provide verbal directions to
guests with clarity and professionalism?
5. What role can technology play in aiding guests in finding
their way around the hotel, such as digital maps or mobile
apps?

Task 3

Read and watch the following SOP used in Giving Direction
Inside and Outside Hotel

https://visihow.com/Give_Directions_to_Hotel_Guests_Using_Pr
oper_Hospitality_and_Hotel_English