Page 43 - English for Front Office

Task 3

Match the hotel facilities and services with their description

No Words Description
1 Bar Assistance with travel arrangements,
booking tickets, making restaurant
reservations, and providing local
information.
2 Spa and Kid-friendly spaces and activities for
Wellness families traveling with children.
Centre
3 Conference Helping guests with their luggage and
and Meeting belongings
Rooms
4 Business Assistance with parking and retrieving
Center guests' vehicles.
5 Lobby and Guests can order food and beverages to
Reception be delivered to their room
6 Concierge Internet access is almost always
Services available, either for free or for a fee.
7 Children's Play A room or enclosed space that typically
Area features a heater or stove, which
produces dry or moist heat
8 Laundry and .
Dry Cleaning
9 Wi-Fi and A place where drinks, especially
Connectivity alcoholic drinks are served
10 Airport Shuttle Facilities that offer massages, treatments,
saunas, steam rooms, and other
relaxation options.
11 Room Service A place that is equipped with computers,
printers, and other office amenities for
guests on business trips
12 Concierge On-site shops selling souvenirs, clothing,
Services accessories, and other items.
13 Valet Parking Transportation services to and from the
airport
14 Wake-up Calls Spaces for business meetings,
conferences, seminars, and other events.