Page 46 - English for Front Office

11. Are there any unique experiences or tours that the hotel
can arrange for guests?
12. What is the policy regarding pets? Are there any specific
facilities or services for them?
13. How does the hotel handle laundry and dry-cleaning
services for guests?
14. Is there a concierge desk that can assist with booking local
attractions, restaurants, or events?
15. What safety and security features does the hotel have,
such as 24/7 surveillance, secure keycard access, or
emergency response protocols?
16. Does the hotel offer any loyalty programs or benefits for
repeat guests?
17. Are there any eco-friendly initiatives or sustainable
practices in place at the hotel?
18. How does the hotel handle guest complaints or feedback
about facilities and services?
19. Are there any cultural or artistic experiences offered at the
hotel, such as art installations or live performances?
20. Can guests request special items like extra pillows,
blankets, or specific toiletries to enhance their stay?

Task 6

Match the pictures with their name

Conference and
meeting facilities