Page 71 - How To Answer Interview Questions (II)

use any resources? What was the employee’s reaction to your intervention? Walk them through the
action you took so they can see your thought process.

Result

What happened as a result of your actions? Did the employee have a better attitude or increased
performance? Maybe you found a better-fitting position within the company for the employee where
they are now successful.

#$%

Use quantification wherever you can. Did this happen in 2 weeks or 6 months? Did the
employee’s performance improve by 5% or 80%? Did you save money by not having to train a new
employee?

Walk them through a good example with a positive outcome so they can see how you approach a
difficult situation like this, how you think, and if your goals line up with them as a company.