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7C h a p t e r

Competency #2—
Managerial/
Leadership Skills

Managing people to reach a common goal translates into high produc-
tivity and revenue levels for a business. This successful management is
achieved through effective coaching and inspiring actions, whereby man-
agers make employees feel valued and content at work. A great leader is
able to take charge of a situation, assemble the necessary resources, and
mobilize the staff. That leader will have a positive ripple effect on a de-
partment’s success, increasing productivity many times over.

With so much at stake, businesses need management personnel who
have strong leadership qualities. Accordingly, management-level candidates
are assessed differently from other candidates. The core competencies that
interviewers focus on for management candidates are leadership ability,
employee motivation techniques, the ability to delegate, and strategic plan-
ning skills.

Leadership

Effective leadership positively impacts an organization in many ways (e.g.,
increases productivity, streamlines processes). Some questions asked during
the interview will help the interviewer assess your ability to influence the
direction of the department in which you are applying.

American Management Association
www.amanet.org