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102 COMPETENCY-BASED QUESTIONS AND ANSWERS

Example: _________________________________________________________
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G. Motivator. Creates an environment where employees feel empowered to perform
at high levels.

Example: _________________________________________________________
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H. Creativity. Brings out the best in people through the implementation of incentive
programs.

Example: _________________________________________________________
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I. Facilitates cooperation. Involves team members in decision-making processes
and trusts their judgment to advance the departmental needs.

Example: _________________________________________________________
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J. Active listening. Focuses on employee needs when they have work-related prob-
lems, listens, and offers guidance on how to handle negative situations.

Example: _________________________________________________________
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Interview Questions and Answers

Question 66. Tell me about an occasion when you increased employee

morale.

Situation: At AirTravel, productivity was at an all-time low. After sev-

eral attempts to pinpoint the cause, we concluded that employees were re-

American Management Association
www.amanet.org