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xxii 201 COMPETENCY-BASED INTERVIEW QUESTIONS AT A GLANCE

163. Describe a time when you were assigned a job-related task that
you questioned. (p. 156)

164. Tell me about a time when another department’s participation
in a project depended on your completing a task first. (p. 157)

165. Describe a time when your team’s effort did not meet your ex-
pectations. (p. 157)

166. Describe an occasion when you took direction from someone
who was not your supervisor. (p. 157)

167. Recall a time when you had a difficult co-worker as part of
your team. (p. 158)

168. Tell me about a time you worked on a project when your role
was not clearly defined. (p. 158)

169. Give an example of a situation in your current (past) position in
which you adapted to the team environment. (p. 159)

170. Describe a time you took on a task that was outside the scope
of your job description. (p. 159)

171. Describe a time when you worked on a project that was de-
layed through no fault of your own. How did you manage the
situation? (p. 159)

172. Recall a time when you avoided getting involved in office
politics. (p. 160)

173. Tell me about a time when you worked with someone who
had a delicate ego. (p. 160)

Customer Service Interview Questions

174. Describe the steps you take to ensure a high level of customer
satisfaction. (p. 163)

175. Describe a time when existing policies did not solve a cus-
tomer’s problem and the customer took his or her business
elsewhere. (p. 163)

176. As much as we may try to keep customers satisfied, there are
times when we drop the ball and they are dissatisfied. Describe
a time when a customer had a problem with how you managed
his or her account. (p. 163)

177. Tell me about your most memorable customer-service experi-
ence. What were the circumstances? (p. 164)

178. Recall the last time a client was dissatisfied with your customer
service. (p. 164)

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