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WHAT ARE COMPETENCY-BASED INTERVIEWS? 9

order processing
order-to-ship process
persuasive communication
problem resolution
procedure compliance
processing of transactions
proper documentation
purchase order transactions
quality assurance
resolution of customer needs
service negotiations

Education Administration

administrative and board relations
assessment and modification
budget analysis and administration
community involvement and leadership
community resourcing
continuous improvement
crisis intervention
curriculum development
departmental leadership
fiscal management
fund-raising
grant writing
management of school budget
organization and management
performance evaluation
school advocate
school improvement initiatives
special program implementation
staff and community relations
staff training
student enrollment
student support and management
supervision of library services
system implementation
teacher support and management

American Management Association
www.amanet.org