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12 THE FUNDAMENTALS

diplomacy and discretion
DOT compliant
EEO compliance and reporting
employee assistance program (EAP)
employee training/mentoring/evaluation
executive liaison affairs
FMLA management
hour-performance metrics
initial organization assessment
interview screening and hiring
labor and employment laws
maintenance of conﬁdential employee ﬁles
multicultural experience
new-hire orientation
new program orientation
recruitment and selection process
payroll management
performance appraisals
policy and procedure design/implementation
pre-employment assessments
statistics reporting
team building and development
wellness programs

Information Technology

applications development
architecture development
artiﬁcial intelligence
assistance conﬁguration
business process optimization
client/server architecture
content development
data acquisitions system
database administration
desktop support
disaster recovery
end-user support
equipment routing

American Management Association
www.amanet.org

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