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10 THE FUNDAMENTALS
teacher/staff recruitment
team development
Health Care
case management
clinical operations
confidential record keeping
continuance of care
crisis intervention
critical care services
departmental cost review and reduction/avoidance
evaluation and changes
head steering committee
health-care process integration and redesign
HIPAA administration
holistic patient care
inpatient/outpatient care
JCAHO and OPPE regulatory compliance management
leadership of interdisciplinary teams
managed care
medication disbursement
occupational health
operational analysis
patient advocacy
patient assessment
patient education
patient relations
patient service delivery and optimization
physician relations
quality improvement programs and solutions
regulatory compliance
spearheading ad hoc groups
Hospitality
amenities management
back-of-the-house operations
banquet operations
casino promotion and events
American Management Association
www.amanet.org
