Page 1 - _00'230213 BROCHURES ONLY

January 1, 2023
GLASFLOSS BUSINESS POLICY

DOMESTIC TERMS OF PAYMENT: 1% 10 days, NET 30, (pending credit approval). Any invoice past
due is subject to a service charge of 1-1/2% per month (18% annual rate), plus attorney fees if co llection
becomes necessary. An invoice past due may result in orders being put on hold until account is on a current
basis, including finance charges.

MULTIPLIERS - Multipliers are listed on the Distributor Multiplier Sheet. All exceptions must be
authorized or confirmed in writing by Glasfloss Management. Glasfloss reserves the right to change
multipliers and pricing without notice.
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PLACING ORDERS - E- ail orders are welcoe at: order_entry@glasfloss.co or you can fax your
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orders toll free at (800) 435 8377.
Glasfloss requires a fax or E-mail confirmation on verbal orders from the customer to assure accuracy. If
requested, Glasfloss will send a fax confirmation on all verbal orders to ensure order accuracy. The customer
is held responsible for confirming the order and addressing any mistakes within 24 hours. The customer is
responsible for all discrepancies after 24 hours.
SAMPLES - The customer is responsible for all shipping costs of samples. Full-size samples are available at
the standard catalog price.

FREIGHT TERMS - All products are FOB shipping point. Shipments will be freight collect, prepaid & add
or third party billed. Customers requesting that freight bills are pre-paid and added to their invoice are subject
to a processing fee. Orders subject to any freight allowances will be confirmed by Glasfloss in writing.
Freight allowed orders are subject to Freight Surcharges when necessary and can change without notice.
Shipments may also incur Accessorial Surcharges from the freight line companies and will be billed
accordingly. A few examples of accessorial charges include – residential, redelivery, limited access, inside
delivery, lift gate, correctional facilities, schools, detention. Glasfloss reserves the right to designate the
freight allowed carrier; variations may result in freight surcharges. Glasfloss will only quote freight estimates
as a guideline and cannot guarantee accuracy nor be responsible for discrepancies. Inaccuracies in shipping
processes do not absolve the responsible party from freight charges. Request for a call before delivery
on any order is subject to a $25.00 NET fee. It is the responsibility of the Glasfloss Customer to determine
any unique delivery and/or receiving requirements of the consignee and advise Glasfloss accordingly at the
time the order is received. Failure to do so may result in shipping surcharges and/or the inability to deliver.
Incurred costs from these unique deliveries and/or receiving requirements will be appropriately invoiced to
the Glasfloss Customer even in the event of delivery failure due to the unknown requirements. Glasfloss will
not hold completed orders (per customer request) that are ready to be shipped or picked-up past 10 days; these
completed orders will be shipped after 10 days at the customer’s expense.

FREIGHT CLAIMS - The responsibility to file claims on damaged products rests with the consignee.
Products must be counted and inspected immediately upon receipt. If items are missing or damaged, this
must be clearly noted on the bill of lading and signed as such while the driver is still there. Hidden damages
not noted on delivery receipt, must be reported to carrier within 5 days of delivery. Damaged product will
need to be held up to 120 days or until carrier advises of disposition instructions. If the order is being
shipped directly to your customer, they must be aware of this policy. Claim should then be immediately filed
with the carrier. Method of shipm ent is at the discretion of Glasfloss, unless otherwise specified. Customers
requesting shipments from facilities other than their designated plant of origin may be responsible for
additional freight charges.
Occasionally large orders are palletized and shrink wrapped by the freight carriers. It is your responsibility
to break down and thoroughly inspect each pallet for damage. Once the order is signed for and accepted, it
is your property.

“Serving You With Locations Throughout The Nation”
Glasfloss has a policy of uninterrupted research, development and product improvement
and reserves the right to change design and specifications without notice.