Page 21 - Making Instruction Work
P. 21
chap 2 3/11/97 4:44 PM Page 9
the performance world 9
• process improvement;
• interface redesign (to make the human/machine interface
more logical, easier to deal with).
Some of these strategies for modifying the “do do” as well as
the “can do” are identified in Figure 2.2.
Figure 2.2
Performance
Technology
Job analysis Instruction
Performance analysis
Performance
management
Information
Workplace redesign Job/performance aids
Documentation Feedback
Tools Policies
Mission:
To facilitate desired performance, or what people do do.
