Page 45 - Bulletin, Vol.78 No.3, October 2019

50. Aliamane Bacar-Said explains that the new call-center system has been in place
since April 25, 2019, but requires more work. You have to create a request ticket
which is deleted if you use the system. However, Caisse staff continue to
manage requests made via the telephone or paper letter.

51. Gerald Walzer suggested that the document containing the quarterly paid
pension information slip should also be used for information purposes, thus
affecting those who do not have INTERNET access.

52. With regard to the request of Mohammed Sebti concerning the new post of
Executive Secretary, it should be noted that the date of submission of
applications was set for 24 May for a post at the D.1 level. The resolution
concerning the separation of the position has been applied.

53. A member of the assembly said that he was quite satisfied with the on-line help
system.

54. Concerning the Certificate of entitlement, for the dual track the document must
be signed and returned to verify the place of residence. For the dollar track, new
control procedures are under study. It should be noted that 1600 pensioners saw
their pension suspended. Some react at that time and are put back into the
system.

Translation: Elisabeth Belchamber

FAFICS COUNCIL, VIENNA, 15-17 JULY 2019

By Odette FOUDRAL

Exceptionally the Council was not held in the same place as the meeting of the Joint
Committee. In addition, the Council was shortened over 2 and a half days instead of 4
days to allow delegates participating in the UNJSPF Board to join Nairobi.

It has brought together 35 (actually or through a power) associations out of the 63 that
now account the Federation which has 19'100 members.

The delegation of Geneva was composed of: Odette FOUDRAL (President); Katia
CHESTOPALOV (Vice President, Member of the FAFICS Standing Committee on ASHI
and in charge of the "Situation of the former UNJSPF participants in the USSR,
Ukrainian SSR and Byelorussian SSR"); Barbara FONTAINE (AFSM / WHO); Samuel
MBELE-MBONG, Vice President; and Mohammed SEBTI (Member of the delegation of
FAFICS to the Board of the Pension Fund).

AAFI-AFICS BULLETIN, Vol. 78 No. 3, 2019-10 41