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How can I
Here is the type of statuses for your awareness.
identify the
status of my • Draft: This means that the request has not been
request? forwarded to Supply Chain for Processing

• Submitted: The ticket has been sent to SC Queue for a

PO request
• RFI: The Supply Chain Team has sent back the request to

ask for more information if they need clarity with the
request and BOM details.

• Quote Requested - to be renamed as Awaiting quote
approval: This means that the Lead Engineer is currently
reviewing the quote and they will either approve or
reject it.

• PO Undergoing Approval: The PR has been submitted in
Coupa and the budget is being approved.

• PO Issued: The PO has been issued and has been sent to
suppliers for processing.

• Invoiced: The invoice has been created against the PO

and Delivery in Full: The goods/services have taken place.

How do I know
if the goods are The Supply Chain Team are in touch with the supplier on a

on their way? weekly basis (sometimes more frequent if required) this will
be to obtain an estimated time for delivery. We will update
your request with the estimated date of delivery, along with
an Equinix Inbound Shipment ticket, this will be created for
you so you will no longer be required to access the Internal
Equinix Customer Portal to do so. Once the package has
arrived, the materials will be delivered to the designated cage

if needed and the status of your request will be update to
“Delivered in Full” so you will be aware that your request has
been fulfilled.

What if I have
an issue with

my request, The Supply Chain tool has an escalate button, see diagram
who do I reach overleaf!
out to?