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Once you have selected “Escalate” a pop-up dialog box will
appear, this is where you can provide a brief message on why
you would like to escalate it
Clicking escalate will trigger an escalation email to the team address.
Alternatively, you can also reach out to Vijal Shah or Kristine Faris if your
request needs a special attention. Please feel free to send us an email at
gn-sc@equinix.com if you have queries or any additional questions
relating to your orders. Our team is available during late APAC until early
AMER business hours along with the EMEA day.
*Attention*
Lead Engineers & Managers as approvers
The final quotation will be sent to you once available. It is your
responsibility to review the goods and services that has been
added. If you have finished checking and everything looks
correct and accurate, you will need to approve it or reject
otherwise by hitting the “Reject” button.
Add notes for instructions and next steps as needed. Please
take note that you are approving, checking the Quote and
localisation that is required e.g., power cables along with
SKU’'s and quantities.
