Page 5 - Sales training manual 110517

● 1.5 hours Listen to recordings & answer the following
questions:

1. What types of person are they speaking to?
2. What course did they offer? Why?
3. What was the turning point in the conversation, why was

that the turning point?

 1W Sabra - called interested
 Dominique - closing the deal
 Ex Student Michelle looking for course for Mother
 Jose-1W sabra course and GDL offer
 Joshua GDL
 Nicol-a returning student with special demands
 Pat - Lee convincing him to try out GDL
 Various course explanations

Listen to the audio, summarize and send it to your training
manager.

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