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“It is important to keep our high-potential employees in our
industry,” said Ted Davis, Director of Mountain Operations at
LEADERSHIP DEVELOPMENT TRAINING SHOULD
Windham Mountain Resort. “They are our future leaders and
BE COMPANY-DRIVEN AND NOT EMPLOYEE- will be taking the roles that we as managers have today. Some
DRIVEN, THE LATTER OF WHICH TYPICALLY of our best employees have invested their time in our ski areas
FAVORS MORE EXTROVERTED EMPLOYEES and now these ski areas need to invest in them.”
OVER THOSE WHO MAY BE EQUALLY TALENTED,
YET QUIETER AND RESERVED. Dr. Natalie Ooi is the Program Director of Colorado State
University’s Ski Area Management Program. She is a passion-
ate skier and hiker who has combined her background in busi-
senior management playing an important role in setting the ness and sustainable tourism to develop the online Graduate
tone and modeling a culture that truly supports and develops Certificate in Ski Area Management at CSU.
its employees.
It is without question that a willingness to develop and References
prepare talented employees into future leaders will be an 1. Griffith, J. A., Baur, J. E., & Buckley, M. R. (2018).
extraordinary source of competitive advantage in the coming Creating comprehensive leadership pipelines: Applying
years as ski areas continue to look for creative and innova- the real options approach to organizational leadership
tive ways forward. The good news is that there is plenty of development. Human Resource Management Review,
talent, interest, and passion among the ranks at all ski areas— (July 2017), 0–1. ©2018 accesso Technology Group, plc
the focus now needs to be placed on identifying and devel- 2. Finkelstein, S. (2016). Secrets of the superbosses.
oping that talent in ways that benefits both the ski area, and Harvard Business Review, (January-February), 104–108.
the employee. Just as ski areas have invested in improving the 3. Hezlett, S. A. (2016). Enhancing Experience-Driven
beginner experience, there is a need to focus attention on the Leadership Development. Advances in Developing
employee experience. Human Resources, 18(3), 369–389.

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68 | NSAA JOURNAL | SUMMER 2019