Page 49 - The Dawn of Transformation

inTErpErsonal CommuniCaTion
Good communication (communication in which what is said and what is heard is the same message) or “being on the same page,” is key for successful team member interaction.
Key points:
Communication in our household is a process of effectively and accurately sending and receiving information resulting in a pleasant and healthy environment for residents, staff and visiting families
Directions: In small groups, discuss the following questions, attempt to arrive at a consensus answer and be prepared to report back to the larger group.
1) Define “interpersonal communication.” (Attempt to include components and goal in your definition.)
2) Define “interpersonal communication” as it relates to the household.
3) What kind of skills are needed to communicate effectively?
The Dawn of Transformation: A Matrix Guide to Change
The Dawn of Transformation: A Matrix Guide to Change by LaVrene Norton and Steve Shields, ©2005 Action Pact, Inc.
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