Page 219 - 2019 Technical NMT Hybrid4
P. 219
HYBRID4 NMT – Connected Toyota
Be Aware – Unusual Use Cases
Customer transfers the connected services Second hand car owner
Trigger: • Trigger:
• Customer links VIN to another account • Customer buys a second hand car and links the VIN
- This can be done on the Portal Site to his account
- e.g. Husband transfers car to wife’s account - This can be done on the Portal Site
Effect: Solution: Effect: Solution:
1. ONLY IF customer has an Inform Customer 1. For initial car owner: 1. Ask customer to remove the
internet/data subscription: 1. For ‘In-Family’ ownership • Nothing has changed yet, as VIN from his account (portal
• Customer loses access to the changes & new mail-address he/she is still the car’s owner in or App).
active data plan. but same user: our systems
Try & Play The customer should 2. For new car owner: 2. Restart the NG TechDoc
Data subscription change the primary e-mail • He/she has no access yet to car procedure as explained in this
• Existing data is removed. address on the Portal Site. data guide
For GDPR reasons • IF VC DCM, the customer also as (Slides 7-9)
no access yet to this data.
2. ALWAYS applicable: • Customer is required to visit a 3. Make sure that the connected
• Nothing changes for the initial 2. Relevant comparison for dealership. services are working.
customer explanation: 3. Insert the new owner in NG
• Second customer has no access If you buy a song on iTunes, TechDoc 4. Make sure the MM (Connected
yet to the car’s data you cannot transfer that • When the car is already on the Navi) is working and if not,
song to another account, account, an error will pop up reactivate it.
but you can change the “Vehicle is already linked to
primary mail address of account”. (Slide 10)
the initial account.
