Page 220 - 2019 Technical NMT Hybrid4

HYBRID4 NMT – Connected Toyota
Process Applicability

 The NGTD Step is applicable in the following situations:

nd
2 hand vehicle Current owner wants New car activation
owner to change user and registration

• Verify their claim of • Explain the results of this • Only applicable for NMSCs
action to the owner
ownership without a centralised
• For example, historic database with
• Help customer to connected data from the Ownership/VIN data
previous account owner are
• Install app lost / not transferred • Not applicable for NMSCs
• Activate MyT account • The usual reason for this where Vin and e-mail are
• Link VIN & email will be to give access (to linked automatically
• Activate the connected connected services) to a
services different user.
• Demonstrate the car and • For example, wife is owner
but husband uses the
connected services connected services
• Great feedback moment,
• Congratulations, you just try to discover why the
gained a new lifetime owner wants to change the
customer! access to connected
services.

 The NGTD Step is NOT applicable when a user wants to change his/her

own email address. This needs to be done by the customer on their

Portal-Account, using the “change primary email address” function.

• By doing it like this the customer does not lose his historic data.