Page 6 - Specialty Practices - February Newsletter

Extra, Extra, Read all About it!

A big account with a big problem

One of HUB’s largest restaurant clients, Dave’s account has operations
across the US, Canada, and Argentina (45 locations).. For companies of
this size and geographical spread, ensuring delivery of quality
standardized on-boarding and staff training in several languages is a
real challenge. The restaurant industry is rife with injuries from slips,
trips, falls, etc., all of which ramp up WC premiums and deductibles and
add to other pain points such as high employee turnover.

A good producer should always know what keeps their clients up at night, and Dave
Radakovich knew that a seamless onboarding solution for his client would be of immense
benefit to his client. Initially proposed at a critical path meeting and picked up during a
quarterly claims review, Risk Services put forward the idea of developing an LMS [Learner
Management System] – an efficient, tablet-based digital training solution that walks staff
through a training presentation and quizzes – to help solve the onboarding problem for the
client.
Never heard of an LMS system? HUB Risk Services proposes cutting edge solution.
LMS systems are a new technological solution to an on-going problem for large Hospitality
accounts. The client had never heard of an LMS system but was open to hearing about its
proposed benefits, eventually deciding to move ahead with the project. An LMS system is
custom designed for the organization with a software developer such as BSI and is not a
quick one-size-fits-all solution. With a $35k investment from the carrier, it took two years for
Bryce Lineker and Winn Williams to finally deliver the finished product to the client last
month. They had numerous meetings with the client and software developer, taking pictures
& traveling to locations. The training content was built out in English, Spanish, and
Portuguese and tested and retested for ease of use, clarity of communication, and
standardization of training outcomes. Most departments had a say in the development
process, even the creative team got involved and had a say in the placement of images on
the platform.

It always comes down to time and money
It may seem like a big-time investment for everyone involved in the project. But according to
Bryce, getting new hires onto a tablet to deliver training is far cheaper and much more
efficient than putting them on a plane – and provides more consistent outcomes. That, and
being able to oversee standardized & thorough training across continents and language
divides, allows the company to significantly move the bar in terms of reducing the incidence
of injuries and WC costs.
Partnering with HUB proves to be a savvy business decision for clients
According to Bryce Lineker, it’s a tool more large hospitality companies should be pursuing
an LMS system for their organization. Through the development of the bespoke LMS tool,
HUB demonstrated how the depth and breadth of our resources and an innovative deep
bench of expertise was able to provide a cutting-edge ‘out of the box’ solution to a valued
client. Bringing solutions and cost-savings to the table not only makes our clients ‘sticker’ it
also advertises to prospects the benefits of partnering with a HUB broker as not only an
insurance broker but a trusted business advisor.

***
While on vacation, Bryce visited the Rio de Janeiro location.
While the team didn’t travel to the other locations for work,
Bryce did make sure he popped in to take a look!

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