Page 72 - Lakeland Catholic Technology Plan

“A CATHOLIC COMMUNITY OF LEARNERS OPENING HEARTS MINDS AND DOORS....”
9. District, School and Staff Level Technical Support Improvements
Technical support requires improvements in the level of service to meet the technical support requirements of Students, Teachers, Support Staff, and Administrators and their response time needs. In addition, the mode of operation needs to move into a more proactive mode of operations that includes: planning, scheduling, monitoring, evaluating and budgeting in advance.
Actions
Who
What
When
Priority
Establish the District Web Site and include an annual evaluation. Develop and improve the District Web Site with emphasis on expansion of content and improved information delivery.
Director of Technology
Continue and evaluate the District Web Site development and improvement based on stakeholder feedback.
Evaluate
Sept 2000
Ongoing
Two
Provide ongoing management and development of the District Web Site.
Director of Technology and Technology Staff
Management, maintenance and development.
Sept 2000
Two
Add a technical support “FAQ” (Frequently Asked Questions) providing routine technical support solutions to District Staff.
Director of Technology and Technology Staff
Add “Frequently Asked Questions” page on the District Web Site.
Sept 2000
One
Review and improve technical support services by developing an approval and priority process in the areas of project implementation, costs for hardware repairs, work requests implementation and school based support.
Director of Technology
Review and improve technical support.
Sept 2000
Ongoing
One
Improve communications between District Technicians and clients. Improve on work request completion rates.
Director of Technology and Technology Staff
Improved work request completion and client communications.
Sept 2000 Ongoing
One
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