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Technology/InformaTIon ServIceS
TeChnology sUPPorT serviCes
R3 technicians can assist districts with technology needs, including servers, workstations, and network infrastructure.
This service also includes access to the R3 HelpDesk System to accurately report and track incidents per district.
Services Provided to Participating Districts/ Cost
Campuses Silver—8 hours, remote support only. ...................$1,500
Annual contract—R3 will respond to district support Gold—40 hours, on-site or remote support, basic network
requests entered via HelpDesk or phone monitoring included. ..............................................$5,000
Requests for on-site support will be filled on a first Platinum—80 hours, on-site or remote support, basic
come, first served basis network monitoring included. .................................$8,000
Priority, urgency, and staff availability will determine Additional support hours are available:
scheduling $175 per hour (Silver, Gold, Platinum)
Travel time for on-site support is billable $225 per hour (non-contract—2 hour minimum)
All services are subject to minimums
Minimum remote support: 30 minutes
Minimum on-site support: 2 hours Contact: Fidel Medrano
Tsds/Peims & Core ColleCTion serviCes
The Texas Student Data System (TSDS), a major initiative by the TEA, is a statewide system that improves the quality
of data collection, management, and reporting in Texas education. TSDS modernizes the PEIMS data collection process
and puts real-time student performance data in the hands of educators to improve student achievement. The TSDS
Core Collection submissions is an effort to consolidate the collection of 200 separate data collection systems at the
agency under TSDS. The desired result is to standardize the submission process and reduce redundancy between data
collections. Each year, TEA will add additional Core Collection submissions as well as the four standard PEIMS Collec-
tion submissions.
Services Provided to Participating Districts/ Cost
Campuses Based on enrollment by district
Unlimited training opportunities Tier I (1–500) $3,500
Unlimited technical assistance via email, telephone, Tier 2 (501–1,000) $4,000
or virtual platform Tier 3 (1,001–2,000) $4,500
Tier 4 (2,001–4,000) $5,000
Tier 5 (4,001–7,000) $5,500
Tier 6 (7,001 +) $6,500
Contact: Dawn Cummings
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