Page 29 - GBC Spring 2023 Eng

5 Tips
for Improved Workplace Communication
These generational groups tend to have some common themes throughout them but we must be careful to not be stereotypical or wrongly assume shared behaviours. We are painting generations with a wide brush here and there will be outliers as well as those that just don’t fit.
That being said, generations communicate differently while also perceiving situations and managing problems uniquely. Differences are seen in how these groups embrace and use technology, behave in social interactions and understand expectations. On the next page are some common generational work- place themes.
Communication is very difficult to achieve successfully regardless of the age group. Think about all the elements: creating a message, selecting the method, sending it, receiving it and providing feed- back. In addition, this all occurs in varying conditions or challenging contexts.
These elements are going to apply no matter where someone is: home, work, school and socializing. With differing ideas on all kinds of topics it’s easy to see how differing views and differing opinions can make for challenges when there are also differing communication styles. Obviously, a lot can go wrong.
Before we look at how different generations communicate with each other, we must look to how
Seniors could be owners or course marshals while first jobs could be as service staff or maintenance. With both indoor and outdoor jobs, there is a great appeal to working at a course.
Definitions for the five generations vary, so for this discussion, we’ll use the following:
Traditionalists Born 1925 – 1945 (age 77 to 97) Baby Boomers Born 1946 – 1964 (age 58 to 76) Generation X Born 1965 – 1980 (age 42 to 57) Generation Y Born 1981 – 1996 (age 26 to 41) Generation Z Born 1997 – 2012 (age 10 to 25)
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