Page 52 - Mission PRC Leisure Guide Fall 2024 Winter 2025

GENERAL INFO

REGISTRATION INFO Merchandise: Refund, credit or exchange is permitted granted
items are returned within 30 days of purchase, in new condition
and with a receipt.
Registration is easy!
Registration is ongoing throughout the year for all of our programs. Facility Bookings
Once you've found a program you like, choose from one of the 3 From rooms to park shelters, we have a range of facilities
options below: available for booking. For more information or to book email our
■ Register on-line using Mission Parks, Recreation & Culture's Facility Booking team at bookings@mission.ca.
on-line registration system available at: mission.ca/leisure Please note the following:
■ Register in person at the Mission Leisure Centre during ■ Insurance is required for all rentals.
facility hours. ■ Large events with 100+ people require 30 days’ notice and a
■ Register over the phone anytime during facility hours at special events form..
604-820-5350 ext. 0 ■ 7 days’ notice is required for cancellations.
Know the Code! Course Waitlists and Cancellations

Each program offered through Mission Parks, Recreation & Some courses fill quickly. Staff review the wait-lists for courses
Culture has a designated barcode number. This reference and if possible will add an extra class. Please add your name to a
number enables fast and easy access to program information. wait-list if you are unable to register.
When searching for programs you are interested in, please Other courses regrettably get cancelled if registration is too
remember to make note of the code to help speed up the low, so don't wait until the last minute to register as you may be
registration process. disappointed. For everyone's safety, in the event of poor weather
(snow, ice, etc.) programs may be cancelled. Every effort will be
General Information made to contact registrants. Check your email regularly.
Program Minimum Ages
Credits and Refunds For the enjoyment of all participants, children must be the
required age prior to the last day of most programs. Some
Programs: Pro-rated refunds may be granted, upon request, exceptions may apply.
prior to the third class or 25% of the program duration, whichever
is less. Some exceptions may apply prior to the start of the first Helpful Program Hints
class. See registration confirmation for more information.
After the third class, pro-rated credit/refund may be granted upon ■ Please be sure to check your receipt for important information
about your program.
request, due to illness or injury, with a doctor's note. Canskate
after the second class. ■ Your feedback is important. Please take the time to fill out an
evaluation at the end of the program.
Single Session Programs, Private Lesson sessions,
Personal Training sessions, Birthday Parties, Holidays and Long Weekends
Advanced Aquatics and First Aid: For your convenience, most programs are not scheduled on
These programs/sessions are subject to 72 hours' notice prior statutory holidays. If you are planning to be away, please inquire
to the start of the session to qualify for a refund or credit. before registering. Refer to the drop-in schedules for holiday
& long weekend drop-in cancellations. The weight room and
Club K.I.D.S. and Day Camps: These programs follow specific swimming drop-ins are available on most stat holidays.
registration and withdrawal guidelines - please refer to
mission.ca/clubkids for more information. Receipts
Passes: Passes will be suspended or a pro-rated refund/ The City of Mission provides registration receipts for all programs
credit issued with valid medical note. Unexpected emergencies and lessons at the time of payment. Please retain these receipts
may also qualify for a pro-rated refund with appropriate for your records. To replace a lost or misplaced receipt, log in to
documentation at the discretion of the Supervisor or Manager. your on-line account to obtain a receipt or account statement.

52 LEISURE GUIDE